Artificial Intelligence in the Banking Sector

Background

Artificial intelligence (AI) is revolutionising the banking industry by enabling smarter and more efficient processes, personalized customer experiences, and improved risk management. AI is
the future of banking as it brings the power of advanced data analytics to combat fraudulent transactions and improve compliance. AI will assist banks in the strengthening of their competitiveness through enhanced customer/client experiences, robotic automation of processes and effective decision making, amongst others.

Objectives

This course is intended to aid participants to

1. Understand how AI technologies can be applied in banking operations;

2. Understand the fundamentals of artificial intelligence and its applications in the banking

   sector;

3. Identify key areas in banking operations that can benefit from AI implementation;

4. Assess and evaluate different AI technologies and their suitability for banking applications;

5. Analyse data and apply machine learning algorithms to solve banking-related problems;

   and

6. Implement AI-based fraud detection and prevention mechanisms.

Content

The course will cover the following areas:

1. Introduction to AI in the Banking Sector;

2. Definition and scope of AI in banking;

3. Impact of AI on the banking industry;

4. Overview of AI technologies and their applications;

5. AI in Customer Service and Engagement;

6. AI in Fraud Detection and Prevention;

7. AI in Credit Scoring and Risk Assessment;

8. AI in Customer Analytics and Insights;

9. Ethical and Regulatory Considerations of AI in Banking;

10. AI Implementation and Integration in Banking; and

11. Emerging Trends and Future of AI in Banking.

Target Group

This course is suitable for professionals in the banking and financial industry, technology enthusiasts, and anyone interested in leveraging AI to drive innovation in the banking sector.