Background

Effective and efficient office administration lies at the heart of every successful organisation. In an ever-evolving world, it is vital that administrators develop their knowledge and experience on the inner workings of a business to help it run smoothly in the day-to-day operations.

Course Objectives

• To empower participants with skills and knowledge on how to manage an office effectively and efficiently thereby contributing to their organizations as well as their own growth and success.

Course Content

• The role and responsibilities of an effective office administrator
• Developing an Effective Office Management System
• Becoming a ‘Star Administrator’ in the Office
• Developing a Customer-Centric Mind-set
• Office Technology and Software Applications
• Event and Travel Management
• Business Meetings
• Time Management and Prioritisation
• Telephonic Skills as an Office Administrator
• Emotional Intelligence

Target Group

Office Administrators, Office Managers, Office Assistants, Administrative Supervisors, Executive Secretaries and Personal Assistants.

NB

Tuition fees cover tuition, training materials, lunch and refreshments only.